FAQs

ORDERING

What size should I order?

MOST of our items are a true to size fit. However, if you’re worried about the fit, you can always look at our model specs, OR watch the youtube video provided. (Youtube videos may not be available for every item)

How can I distinguish a regular priced item versus a sale/clearance/final sale item?

Items ending in $.99 are always final sale. This includes doorbusters, accessories, shapewear, etc..

How do I know my order went through?

You will receive an email confirmation from us once your order is placed.

RETURNS

Do you offer exchanges?

-we accept clothing items that were full price to be sent back within 4 days of delivery date.

-we ask that you message the page first for we can help confirm the item falls into the return window and wasn’t a discounted item.

-shoes, accessories, leggings, bras and food are all final sale.

-the items being sent back must be in brand new condition no smoke odors, BO, pet or human hair. Any items not meeting new quality should not be sent back.

-once the items are inspected we will send you a message letting you know your credit is ready to use!!

How long does it take to process my return?

Once your item is received it takes 5-7 business days to process. However, our returns department is ALWAYS on top of their game and can usually get it to you quickly!

Can I return a sale/clearance item?

No. All sale/clearance items are a final sale. No exceptions.

I returned an item and it has been more than 7 business days and I still don’t have my credit, what do I do?

Email us: questions.rnbboutique@gmail.com and we will get right on the investigation!

Clothing Care

How should I wash/care for my items?

We recommend reading the care instructions normally located on the inside tag on the left side. Most of our items say hand wash cold and lay flat to dry.

I have followed all washing instructions and my top seems to be a bit smaller. Any advice?

We recommend you make sure to reshape your items while damp in order for them to dry correctly. And of course, continue to follow the care instructions on the inside tag.

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